Frequently Asked Questions
At Complete Generator Solutions, we understand that investing in a standby generator is a significant decision for your home or business. To assist you in navigating your power options, we have compiled a list of frequently asked questions regarding our services and products. Whether you are looking for a Generac installer, need routine maintenance, or are curious about the installation process, our goal is to provide clear and reliable information to ensure you feel confident in your power protection choice.
What areas do you serve?
Complete Generator Solutions is based in Greenville, MI, and proudly serves the broader West Michigan area. Our service territory includes Kentwood, Caledonia, Holland, Grand Haven, Byron Center, Allendale, Ada, and Lowell, MI.
How do I know what size generator I need?
The size of the generator depends on your specific power requirements. We assess your home or business to determine which circuits or appliances you need to power during an outage. Contact us to request a quote, and we can help determine the appropriate unit for your needs.
Do you offer financing options?
We recommend contacting our office directly at (616) 754-9508 to discuss payment options and any potential financing plans available for new generator installations.
What is involved in a professional generator installation?
Our generator installation process is comprehensive. It includes site preparation, placement of the unit, installation of the fuel line, setting up the transfer switch, and making all necessary electric connections. We also test the system to ensure it functions correctly.
Do I need to be home for the installation?
While it is often helpful for the homeowner to be present to answer specific questions or provide access to the electrical panel, we can discuss logistical details during your initial consultation to find a schedule that works for you.
How long does installation take?
The timeline for installation can vary based on the complexity of the project and site conditions. However, our experienced team works efficiently to complete the job with minimal disruption to your daily routine.
How often should my generator be serviced?
To ensure reliability, we recommend having your generator inspected and serviced annually. Regular generator service helps detect potential issues early and keeps the unit running efficiently when you need it most.
What does a standard maintenance visit include?
A standard maintenance visit typically involves checking oil levels, changing filters, inspecting connections, testing the transfer switch, and ensuring the battery is fully charged and functional.
Do you offer emergency generator repair?
Yes, we understand that power outages happen unexpectedly. If your unit fails during an outage, please contact us for generator repair services to restore your power protection as quickly as possible.
Can you repair generators that you did not install?
Yes, our factory-trained technicians provide generator repair and maintenance for Generac units, regardless of who performed the original installation.
What is a transfer switch and why do I need one?
A transfer switch is a device that safely switches your home's power source from the utility grid to the generator. It prevents back-feeding electricity into the grid, which can be dangerous for utility workers.
Do you sell portable generators?
Yes, in addition to standby units, we offer portable generators for those who need a convenient, mobile power source. We can help you select a portable unit that fits your specific usage requirements.
